Increasingly, a company’s call center has become the first and biggest customer touch point. Good or bad service from a call center can have a significant impact on customer satisfaction and loyalty.
Yet every day call center agents in open-space offices must deal with distractions caused by other agents talking on the phone or holding meetings by their workstations. And then there’s the noise of people walking by, phones ringing, office equipment churning, and other sounds.
At the same time, absorptive window treatments, quieter air handling, and new construction methods have lowered the background sound level of modern office environments. This is a problem because, without some background sound, it’s easier for agents to hear distracting things happening around them.
Using sound masking to address these situations can help agents concentrate better, which will pay off in terms of error reduction, agent retention and financial performance. Sound masking can also help agents provide better customer service and reduce their stress and fatigue levels.
A sound masking system accomplishes all this by producing a comfortable, engineered background sound and distributing it throughout the call center. Volume and frequency adjustments allow the sound masking equipment to be customized for the office space. Adjustments can be made in minutes, without opening the ceiling or altering cabling.
If agents are working in an acoustically comfortable environment, they will be better able to project a professional, helpful and welcoming attitude – all of which are essential to providing first-rate customer service.
Reduced noise disruption, improved productivity, and increased call center flexibility – all these can be realized with the right sound masking system implemented by NET100.
NET100 will ensure your customized sound masking system is delivered on time, fully tested, and ready to perform. Contact NET100 to discuss sound masking for your call center or schedule a site survey: (703) 995-5200 | Email: info@net100ltd.com.
Yet every day call center agents in open-space offices must deal with distractions caused by other agents talking on the phone or holding meetings by their workstations. And then there’s the noise of people walking by, phones ringing, office equipment churning, and other sounds.
At the same time, absorptive window treatments, quieter air handling, and new construction methods have lowered the background sound level of modern office environments. This is a problem because, without some background sound, it’s easier for agents to hear distracting things happening around them.
Using sound masking to address these situations can help agents concentrate better, which will pay off in terms of error reduction, agent retention and financial performance. Sound masking can also help agents provide better customer service and reduce their stress and fatigue levels.
A sound masking system accomplishes all this by producing a comfortable, engineered background sound and distributing it throughout the call center. Volume and frequency adjustments allow the sound masking equipment to be customized for the office space. Adjustments can be made in minutes, without opening the ceiling or altering cabling.
If agents are working in an acoustically comfortable environment, they will be better able to project a professional, helpful and welcoming attitude – all of which are essential to providing first-rate customer service.
Reduced noise disruption, improved productivity, and increased call center flexibility – all these can be realized with the right sound masking system implemented by NET100.
NET100 will ensure your customized sound masking system is delivered on time, fully tested, and ready to perform. Contact NET100 to discuss sound masking for your call center or schedule a site survey: (703) 995-5200 | Email: info@net100ltd.com.